Privacy Policy

King-Church Motors is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how King-Church Motors manages personal information. It is structured as follows:

1. Personal information King-Church Motors collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting King-Church Motors and complaints
10. Changes to Privacy Policy

1. Personal information King-Church Motors collects

The main types of personal information King-Church Motors collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with King-Church Motors such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for King-Church Motors's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for King-Church Motors's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for King-Church Motors's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with King-Church Motors.

King-Church Motors collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records King-Church Motors keeps of telephone calls, or emails received, or messages sent to King-Church Motors or posted on King-Church Motors's pages on social media);
• King-Church Motors's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, King-Church Motors collects personal information in connection with running its business directly from the individual concerned. On occasion King-Church Motors may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

King-Church Motors stores personal information in electronic and paper form.

King-Church Motors uses and discloses personal information as follows:

• to source vehicles and sell them to King-Church Motors's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with King-Church Motors's customers and prospective customers;
• to obtain products, services or information from King-Church Motors's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information King-Church Motors knows about them);
• to operate and manage King-Church Motors's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to King-Church Motors. For example, King-Church Motors may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. King-Church Motors also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

King-Church Motors uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information King-Church Motors uses in the operation of the computer program is browsing history on King-Church Motors's websites, name, contact information, and other information you may input into King-Church Motors's websites. The level of human oversight King-Church Motors provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by King-Church Motors's staff.

4. Cookies

King-Church Motors uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by King-Church Motors's web server. King-Church Motors may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on King-Church Motors's platforms and those social media platforms. King-Church Motors's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of King-Church Motors's website.

5. Links to other websites

King-Church Motors's website may contain links to third party websites. King-Church Motors does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from King-Church Motors and do not wish to receive these communications from King-Church Motors in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to King-Church Motors.

7. Overseas transfers

King-Church Motors's website/s are hosted in Australia. On occasion, a third party service provider King-Church Motors engages or that King-Church Motors is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information King-Church Motors holds about them by contacting King-Church Motors during business hours on (03) 5182 5177 or via the contact page.

King-Church Motors may require an individual making a request to verify their identity before processing their request.

King-Church Motors will aim to respond to all requests promptly and within 30 days.

King-Church Motors may refuse a request where permitted or required by law. King-Church Motors will comply with any regulatory requirement to give reasons for its decision.

9. Contacting King-Church Motors and complaints

If you have any queries, concerns or complaints about how King-Church Motors handles your personal information please contact King-Church Motors during business hours on (03) 5182 5177 or via the contact page. King-Church Motors may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that King-Church Motors can understand the nature of your concern. In most cases, King-Church Motors will ask that you put your request in writing.

King-Church Motors takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by King-Church Motors's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 5182 5177
• Mailing Address: 18 Yarram St, Yarram, VIC, 3971

10. Changes to Privacy Policy

King-Church Motors may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.